Questions, answered

We deliver to over 40 countries with duties calculated at checkout — no surprise fees at your door. High jewellery always travels with dedicated courier and security.

Yes — tracking and a delivery concierge line arrive by email the moment your piece leaves the atelier.

A 50% advance confirms your order and reserves atelier time; the balance is due at the final fitting. Boutique pieces are paid in full at checkout via the store's secure payment gateway.

All major credit and debit cards, bank transfer for couture advances, and store credit. Until a gateway is connected in-store, checkout may show as unavailable — write to us and we will complete your order personally.

Ready boutique pieces may be exchanged within 14 days, unworn with seals intact. Made-to-measure and couture are final sale — which is why fittings, toiles and approvals precede every stitch.

Couture carries generous in-seams and our lifetime alteration promise — one complimentary re-fit per year, forever, in any flagship.

Folded in muslin with the embroidery inside, in a cool dry place. Every order includes a care letter; our restoration desk revives vintage Verrelle on request.

The maison partners with handloom clusters in Varanasi and Kanchipuram, funds two embroidery apprenticeships yearly, and shows on the official haute couture calendar.